Guest Experience Is The Road To Booking Shangri-La

I came across this superb infographic quoting customer focused thinking from some of the smartest, most successful people in business. These quotes reflect what we have been teaching here at bookings plus 4G for the last 3 years.

Without great customer service we are just another vacation rental listing and let’s face it, there are millions of those to choose from.
If owners and managers put all of their efforts into making potential and fee paying guests happy, as opposed to continually trying to sell little more than real estate photos, they wouldn’t be anywhere near as reliant on the listing sites.

Start focusing on guest experience because listing sites don’t pay the rent – Guests do!

35 Inspiring Customer Service Quotes [Inforgraphic from Provide Support]


Alan Egan 75
Alan Egan is teaching owners and managers how to market their vacation rental homes in new and dynamic ways with the creation of destination based websites and the innovative use of social media.

See what he’s up to and join other owners that are taking the responsibility for their own marketing at